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1. Creating Your Account

Each Rectrix Link app has its own sign-up flow. Your account is tied to your role — guest, contractor, driver, or tour guide. Travel agents sign in through the web portal instead of a mobile app.

Registering on the Mobile Apps​

The registration flow is the same across the Guest, Contractor, Driver, and Tour Guide apps.

Step 1 — Onboarding screens​

  1. Open the app for the first time.
  2. Swipe through the onboarding screens to see what the app does.
  3. Tap Skip at any point to go directly to the sign-in screen.

Onboarding screen showing the app's purpose with a swipe-through carousel

Step 2 — Create an account​

  1. On the login screen, tap Register.
  2. The registration form opens.
  3. Fill in:
    • First Name and Last Name
    • Email Address
    • Contact Number
    • Password
    • Confirm Password (type your password again)
  4. Tap Create Account.

Registration form showing all required fields

tip

Use a work email if you are registering as a driver or contractor — your employer may need to look up your account by email.

Step 3 — Verify your email​

  1. Check the inbox of the email address you registered with.
  2. Find the email from Rectrix Link with the subject line containing "verification" or "confirm".
  3. Open the email and tap the verification link.
  4. You are taken back to the app (or a confirmation web page) confirming success.
  5. You can now log in.
note

Didn't receive the email? Check your spam or junk folder. If it's not there, return to the app's email verification screen and tap Resend Email.

Step 4 — Account activation​

After registering, your account may need to be activated by an administrator before you can access the full app.

  • If you see an Account Inactive screen, your account has been created but not yet approved.
  • Contact your travel agency or company and ask them to activate your account.
  • Once activated, log out and log back in to access the full app.
note

Account activation only applies to Driver, Tour Guide, and Contractor accounts. Guest accounts are usually activated automatically.

Logging in​

  1. Open the app.
  2. Enter your Email Address in the first field.
  3. Enter your Password in the second field.
  4. Tap Log In.

Login screen with email and password fields and Log In button

If you have multiple accounts (for example, you are both a driver and a contractor administrator), the app shows an Account Selection screen:

  1. You will see a list of accounts linked to your email.
  2. Tap the account you want to use.
  3. The app opens with that account's data.

Forgot your password?​

  1. On the login screen, tap Forgot Password.
  2. The Forgot Password screen opens.
  3. Enter your registered email address.
  4. Tap Send Reset Link.
  5. Check your inbox for an email from Rectrix Link.
  6. Tap the link in the email.
  7. Enter your new password and confirm it.
  8. Tap Save. You can now log in with the new password.

Forgot Password screen showing the email input field and Send Reset Link button

Third-party login​

Some apps support signing in with your existing Google or Apple account:

  1. On the login screen, tap Continue with Google or Continue with Apple.
  2. Follow the prompts to authorise the sign-in.
  3. The app logs you in and links your Rectrix Link account to that third-party account.
note

Third-party login is an alternative to email/password. You cannot use both methods interchangeably unless you explicitly link them in Profile → Third-party Login.

Travel Agent Portal​

Travel agents do not use a mobile app.

  1. Open a web browser on your computer or phone.
  2. Go to portal.rectrixlink.com.
  3. Enter your Email Address and Password.
  4. Tap or click Log In.

Contact your administrator if you do not have credentials.