1. Travel Agent Portal Overview
The Rectrix Link Travel Agent Portal is a web application at portal.rectrixlink.com. It is the control hub for travel agents — where itineraries are created, transfers are built, drivers, tour guides and contractors are assigned, and all active travel is monitored.
Travel agents use a web browser — there is no mobile app for this role. The portal works on desktop and mobile browsers.
Getting around
The portal has a left side-navigation menu. On narrow screens it collapses behind a menu button in the top-left; use Toggle Sidebar to collapse or expand it on desktop. The menu is grouped into three areas:
General
| Item | What it is |
|---|---|
| Dashboard | Your home screen: today's transfers and pending billings |
| Calendar | Day-by-day view of every scheduled transfer |
| Itineraries | The full list of guest itineraries (the job list) |
| Requests | Job requests you have assigned out to drivers, tour guides and contractors |
| Priority Jobs | Priority job requests |
| Drivers, Tour Guides & Contractors | Your service providers and fleet drivers (the "DTC" section) |
| Billings | Standard and priority job billings |
Shortcuts
| Item | What it does |
|---|---|
| Add Itinerary | Opens the new-itinerary form |
| Add Priority Job | Opens the new priority-job form |
| Locations | The live map |
Account
| Item | What it does |
|---|---|
| Profile | Your account, subscription, appearance, and settings |
| Logout | Sign out |
| Toggle Sidebar | Collapse or expand the side-nav |
Along the top of every screen, a top bar provides quick access to Search, Notifications, and Chat. On small screens these collapse into an overflow (⋮) menu.
Quick Reference
| What you want to do | Where to go |
|---|---|
| Create a new itinerary for a guest | Add Itinerary (side-nav) or Dashboard → + Add Itinerary |
| Add a stay, transfer, or flight | Open an itinerary → build stays and transfers |
| Assign a driver, tour guide or contractor | Open an itinerary → transfer → assign |
| See today's transfers | Dashboard → Today's Transfers tab |
| Track a driver on the map | Locations (side-nav) |
| Handle a transfer with no driver | Dashboard banner: "Transfer(s) without driver assigned detected" |
| Send a priority job | Add Priority Job (side-nav) |
| Review billings | Billings (side-nav) |
| Set up drivers, tour guides & contractors | Drivers, Tour Guides & Contractors (side-nav) |
| Message a guest, driver or contractor | Top bar Chat icon |
| Change your account details | Profile (side-nav) |
What you can do
- Create itineraries for guests — entering guest details, pax counts, stays, and transfers
- Build transfers — private (PTE) and shared (SIC) transfers with categories drawn from your DTC configuration
- Assign drivers, tour guides and contractors to each transfer
- Monitor transfers — see today's schedule on the Dashboard and Calendar, and track active drivers on the map
- Manage your service providers in the Drivers, Tour Guides & Contractors section, including your own fleet drivers and their SIC pricing
- Handle priority jobs — create and track priority requests
- Review billings — standard and priority job billings, with a pending count
- Communicate — message guests, drivers and contractors with text and voice messages
- Manage requests — track job requests you have assigned out
Home dashboard
After signing in, your Dashboard shows two tabs:
- Today's Transfers — every transfer scheduled for today
- Pending Billings — billings awaiting action
Create a new itinerary directly from the Dashboard using the + Add Itinerary link. If any of today's transfers has no driver assigned, an inline banner appears: "Transfer(s) without driver assigned detected, please assign a driver soon."
Search & Notifications
- Search (top-bar magnifier) searches across the portal — find users by name, email, phone or role, and itineraries/jobs by guest, job ID, status, date or location. Filter results by All / Users / Jobs.
- Notifications (top-bar bell) is your notification center, with a live pop-up stack for new items and a full history you can filter by Jobs, Job Requests, Transfers, DTCs, Billing, and Account.
Onboarding gates
New accounts pass through a few one-time gates before the portal unlocks. Each appears automatically when required:
- Email Verification — enter the OTP sent to your email.
- Submit Documents — upload your business UEN/ACRA proof, travel-agent licence, and an authorised representative's ID (do not submit an NRIC).
- Account Inactive — shown while your account is pending activation; no action is needed until the status changes.
- Concurrent Login — appears when you exceed your allowed number of active sessions; log out other devices or purchase more session capacity to continue.