Skip to main content

10. Messaging

The Travel Agent Portal includes built-in Chat so you can communicate with guests, drivers, tour guides, and contractors without leaving the portal. Chat supports text messages and voice messages.

note

There are no voice or video calls in the portal. Communication is by chat only — typed messages and recorded voice messages.

Opening your Chat inbox​

Click the Chat icon in the top bar (on small screens it is inside the overflow ⋮ menu). Your inbox lists your conversations. Unread conversations are flagged, and the Chat icon shows an unread count.

Starting a new conversation​

  1. In the chat screen, click Start New Chat.
  2. Use Select a User to search by name ("Search by name").
  3. Pick the person to open the conversation.
  4. Type in the "Type a message..." box and send.

An empty conversation shows "Send a message to start conversation!" until the first message is sent.

Text and voice messages​

  • Text — type in the message box and send. Your own messages and the other person's are shown on opposite sides, with read receipts and a sending status (sent / pending / failed).
  • Voice messages — record a voice message; it appears in the thread as an audio clip with a waveform you can play back.

Notifications​

New messages raise a notification and increment the unread count on the top-bar Chat icon. All portal notifications (jobs, transfers, requests, DTC, billing, account) collect in the Notifications center behind the top-bar bell icon — see the Overview.

Tips​

  • All messages are routed through Rectrix Link — you do not need to share your personal phone number.
  • Chat history is preserved, so you keep a record of communication with each contact.