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11. Account & Settings

Your account lives on the Profile page. Open it from Profile in the side-nav (under Account). There is no separate account-settings dropdown — everything is on the Profile page, organised into sections:

  • General — your account details
  • Travel Agent — travel-agent settings (including Itinerary Templates)
  • Subscription — your plan and add-ons
  • Appearance — theme
  • About — app version, updates, and the guided tour
  • Debug — connection status and troubleshooting

General​

The General section shows your Company Name, Username, Email Address, Main Contact Number, and any linked logins (Google / Facebook / Apple).

Click Edit to open the editable form (/profile/general/edit), where you can change your Company Name, Username, email, and contact numbers.

Contact numbers​

The edit screen lets you manage up to three numbers in the Edit Contact Numbers dialog (Contact 1–3), and mark one as Primary. Add with Add Contact Number, remove individual numbers, then Save.

Changing your password​

warning

Never share your password — including with colleagues or Rectrix Link support. If you think it has been compromised, change it immediately.

On the General edit screen, fill in the password fields:

  1. Current Password
  2. New Password
  3. Confirm Password

Save the form to apply the change.

note

There is no "Security & Privacy" or "Enhanced Security" toggle in the portal.

Subscription​

The Subscription section shows Your Current Subscription and a View History link (which opens Subscription History).

  • See your Renewing Date and status (e.g. Active).
  • Stop Subscription / Resume Subscription — stopping takes effect at the end of the current billing cycle; resuming reactivates immediately.
  • Update Card Details — change your payment card.
  • Add-ons — buy more capacity (for example, additional fleet drivers or concurrent logins). New add-ons are charged in the next billing cycle; to remove or reduce add-ons, contact support.
  • Receipts — download receipts from the history.
note

The billing table shown for the active subscription applies to the next billing cycle. During a trial you are only charged when the trial ends.

Appearance​

The Appearance section lets you choose a Theme for the portal.

About​

The About section covers app maintenance:

  • Check for updates — click Check to look for a newer version.
  • Replay the guided app tour — click Replay to run the onboarding tour again.

Debug​

The Debug section shows technical information for troubleshooting: Browser, Operating System, Screen, Language, Network Connection, App Version, and connection status:

  • Realtime (WebSocket) — Connected or Disconnected.
  • Long Polling — Active or Inactive.
  • Legacy Support — a toggle that switches to long-polling. Only enable it when instructed by the Rectrix Link team, as it may impact performance.
  • Clear Cache — a Reset action to clear the local cache.

Signing out​

Click Logout in the side-nav (under Account) to sign out and return to the login screen. Signing out does not delete your account or data — sign back in any time with your email and password.