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11. Account & Settings

The Account & Settings section lets you manage your profile, verify your tour guide credentials, customise the app's appearance, and manage your subscription. Everything below lives under the Profile tab.

tip

The first time you open the app, a short set of coach-marks introduces the main screens. There is no separate tutorial menu to reopen later.

Account Verification​

New tour guide accounts must be verified before you can accept or start jobs. The Account Verification screen collects your tour guide credentials:

  1. Enter your Badge number (for example, 1234).
  2. Set your Tour Guide Expiry Date using the date field.
  3. Upload your Tour Guide Document as proof.
  4. Tap Submit to send your details for verification.

Your account is activated once an administrator approves it. Contact your provider if verification is taking longer than expected.

Opening account settings​

  1. Tap the Profile tab in the bottom navigation bar.
  2. Open Account to reach the account sub-screens.

Each field below is its own sub-screen — tap the row, make the change, and save.

Changing your Name​

  1. Under Account, tap Name.
  2. Update your name and save.

Changing your Username​

  1. Under Account, tap Username.
  2. Enter a new username and save.

Changing your Email​

  1. Under Account, tap Email.
  2. Enter the new address and save. A verification email may be sent to the new address.
note

Your email is used to log in. After changing it, use the new email the next time you sign in.

Changing your Contact Number​

  1. Under Account, tap Contact Number.
  2. Enter the new number (include the country code, e.g. +65) and save.

Changing your Password​

warning

Do not share your password with anyone. If you believe someone else has accessed your account, change your password immediately.

  1. Under Account, tap Password.
  2. Enter your current password, then your new password and confirmation.
  3. Save.

Under Account → Link Third Party Login you can connect or disconnect sign-in providers:

  • Google
  • Apple (iOS only)
  • Facebook

Tap a provider to link or unlink it and follow the on-screen prompts.

Theme​

Under settings, tap Theme and choose Light, Dark, or System. The app switches appearance immediately.

Font Size​

Tap Font Size and drag the slider to adjust text size throughout the app.

Security & Privacy​

The Security & Privacy screen contains:

  • App Lock — require device authentication to open the app.
  • Defaults — set your default map app for navigation.
  • Terms of Service and Privacy Policy links.
  • Permissions — check and update Camera, Gallery, Location, Background Refresh, and Notifications access. Tap Update Permissions to jump to your device settings.

Subscription​

Your subscription is handled through the app store (RevenueCat). Tap Profile → Settings → Subscription (titled Subscription, showing Tour Guide Subscription):

  • Manage Subscription opens your subscription in the App Store or Play Store.
  • Restore Purchases re-applies a subscription you already own.

The screen also shows your plan status and expiry date.

Deleting your account​

Delete Account is under Account. Deletion is confirmed via a bottom-sheet panel with a Cancel button and a Delete Account button. After deletion your account enters a 30-day recovery window before it is permanently removed.

Logging out​

Log out is at the bottom of the Settings screen.

  1. Tap Log out.
  2. You are signed out and returned to the login screen immediately.
note

There is no confirmation dialog — tapping Log out signs you out right away. Do not log out while you are on an active job, as it stops notifications from reaching you.