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5. Destination & Drop-Off

The Destination screen is the second half of a transfer. You have your guests with you and are heading to the drop-off point. This screen guides you through completing the journey and recording each drop-off.

Opening the Destination screen​

The Destination screen opens automatically after you tap Proceed to Destination on the Pick-Up screen.

If you need to open it manually:

  1. Tap the active job card on the Home screen.
  2. On the Job Today Detail screen, continue to the Destination step.

Reading the Destination screen​

At the top you will see:

  • The scheduled pick-up time (used as a reference for the journey start)
  • A status icon next to the time showing whether the journey is in progress, complete, or has any flags

Below that is a list of drop-off locations, grouped by destination. Each group shows the address and the guests being dropped off there.

  1. Tap the drop-off address on the Destination screen.
  2. Your device opens the default map app, or shows a chooser of the map apps installed on your phone.
  3. Navigation opens with the destination pre-filled. Follow the route.
tip

Tap the address as soon as you depart the pick-up location so navigation is ready before you reach any junctions.

Completing the drop-off​

Once you have arrived at the destination and the guests have moved on:

  1. On the Destination screen, find the location group for this drop-off.
  2. Tap Completed Job for that group.
  3. The job status changes to Completed for that group, and a completion timestamp is recorded automatically.

The travel agent and the guest both see the completed status immediately in their apps.

note

Tapping Completed Job takes effect immediately — there is no confirmation dialog. Make sure the group is done before you tap, as the status cannot be reversed from within the app.

Multiple drop-off locations​

If your transfer has more than one drop-off (some guests exit at an earlier stop):

  1. On the Destination screen, find the first drop-off location group.
  2. Tap Completed Job for that group when those guests leave.
  3. Continue to the next location.
  4. Tap Completed Job for the second group when you arrive.
  5. Repeat until all location groups are marked complete.
note

Each drop-off group must be completed separately. The overall job is only fully Completed once all location groups have been marked done.

Checking attendance timestamps​

Each guest entry has a clock icon. Tap it to see a tooltip:

Tooltip messageWhat it means
"Job Started At HH:mm"You started the job at that time
"In Progress Since HH:mm"Attendance was confirmed at that time
"Job Completed At HH:mm"Drop-off was recorded at that time
"No Show Report Filled At HH:mm"A no-show was reported at that time

Reporting a no-show at destination​

This is rare, but if a guest was confirmed at pick-up and is no longer with you:

warning

Contact the travel agent via Chat before filing a no-show at destination. This situation is unusual and the travel agent will want to understand what happened.

  1. Open the affected guest's options and tap Report Guest No Show.
  2. Fill in the required details.
  3. Tap Send.
  4. Contact the travel agent immediately via Chat to explain the situation.

What happens after completion​

  • The travel agent receives a notification that the transfer is complete.
  • The guest's app shows the job status as Completed.
  • The completed job becomes available for billing — see Billing.