11. Account & Settings
App Settings let you manage your account, appearance, and support tools. Open them from the Profile tab (App Settings) or from the side drawer.
New driver accounts must be verified before you can accept or start jobs. If your account is not yet verified you will see an Account Verification screen; if it has been deactivated you will see an Account Inactive screen. Verification also runs when you update your vehicle information (see below).
Settings overview
The Settings screen is organised into these groups:
| Group | Items |
|---|---|
| Account | Account · Subscription · Security & Privacy |
| Appearance | Theme · Font Size |
| Support | FAQ · Data sync · Debug logs |
| Log out |
Account
Tap Account to reach your personal details. Each item opens its own sub-screen.
Name
Tap Name, edit it, and save.
Username
Tap Username and type a new one. The app checks availability as you type — a username must be at least 3 characters using letters, numbers, and . _ - only. If it is already in use you will see "Username is already taken".
Email
Tap Email and enter the new address. Your email is used to log in, so use the new one next time you sign in.
Contact Number
Tap Contact Number and update it (with country code). This number can also be used for PayNow.
Password
Do not share your password with anyone. If you believe someone else has accessed your account, change it immediately and report it to your contractor.
Tap Password, enter your current password, then your new password and confirmation, and save.
Link Third Party Login
Tap Link Third Party Login to connect a social account for faster sign-in. The supported providers are Google, Apple (iOS only), and Facebook. Linked accounts show a checkmark; tap a provider to link or unlink it.
PayNow
Under the Account screen you can enrol in PayNow so you can be paid to your registered number. Toggle it on to open the Enable PayNow payments panel and confirm your number, or toggle it off to turn it back off.
Vehicle Information
Your vehicle details are shown here:
- Car Plate
- Vehicle Type
- No. Of Pax
- Driving Licence Issued On
Tap Update Vehicle Information to change them. Because vehicle and licence details are verified, this opens the Account Verification flow where you upload the relevant documents and give consent.
Delete Account
Tap Delete Account to open the deletion panel. Deleting your account:
- Logs you out immediately.
- Keeps your data for 30 days, during which you can reactivate by emailing us.
- After 30 days, permanently obfuscates your personal information.
This cannot be undone once the 30-day recovery window has passed. Only delete your account if you are certain.
Subscription
Tap Subscription to view your current plan and manage it. Subscriptions are handled through in-app purchase:
- Subscribe — start a subscription.
- Manage Subscription — change or cancel an active subscription (opens the App Store / Play Store).
- Restore Purchases — restore a subscription you already bought, for example after reinstalling.
Security & Privacy
The Security & Privacy screen contains:
- App Lock — a toggle that requires biometric (fingerprint / face) unlock to open the app.
- Map — your default map app for navigation. Tap it to choose one (or Set default if none is set).
- Terms of Service and Privacy Policy links.
- A Permissions list (Camera, Gallery, Location, Biometrics, Background Refresh, Notifications) with each permission's current status and an Update Permissions button.
Theme
Tap Theme and choose Light, Dark, or System. The change applies immediately.
Font Size
Tap Font Size and drag the slider to make text throughout the app larger or smaller. A live preview shows the effect, and Reset to Default restores the standard size.
FAQ
The in-app FAQ answers common questions. It also links to support: our team is available at [email protected], and you can tap Visit Documentation to open the full docs.
Data sync
The Data sync screen shows the status of your local data (job requests, billings, notifications), how many records are synced, and progress. If something looks out of date you can Resync data or Clear cache here.
Debug logs
The Debug logs screen shows device and connection information (device model, OS, network, and stream/polling status) and app version. Only enable Legacy Support if the Rectrix Link team asks you to, as it can affect performance.
Log out
Tap Log out at the bottom of Settings to sign out. You are returned to the login screen right away.
There is no confirmation prompt on this path, so avoid logging out while you are on an active job — signing out stops notifications from reaching you.