12. Driver App — Frequently Asked Questions
The Pick-Up screen shows "Please wait while we retrieve your job…" — when does this appear?
This message appears while the app is loading all the data needed for the pick-up screen: transfer details, guest information, place details, and any existing attendance records. The screen waits for all those data streams to combine before showing you the full pick-up view. If the message stays for a long time, check your internet connection. On a slow connection, the data may take slightly longer to arrive than usual.
The Pick-Up screen has three filter chips labelled All, Taken, and Pending — what are they for?
These filter chips let you narrow the guest list to only the guests you need to see. "All" shows every guest for the current pick-up location. "Taken" shows only guests whose attendance has already been confirmed. "Pending" shows only guests you still need to pick up. The filter is especially useful when you have many guests across a single pick-up location and want to focus on who is still waiting.
A transfer row shows "Attendance not started" — what does this mean?
This label appears when no attendance record exists yet for that transfer. It means you have not yet started the job for that pick-up or the system has not yet created an attendance entry. Once you start the job and the system creates the attendance record, the status will update to show the relevant time and colour.
What does the status icon next to a guest's name mean?
Each guest row shows a status icon that reflects that guest's attendance: not started, in progress (picked up), completed, or a no-show reported. The icon colour and shape change with the state so you can scan the list quickly. There is no per-guest "Job Started At" / "In Progress Since" time tooltip on the pick-up or destination screens.
I reported a no-show — can that be undone?
No. Once a no-show report is submitted it is recorded in the system and cannot be reversed from within the app. The affected guest row shows a no-show status and both the travel agent and contractor can see the report. If the no-show was filed in error, contact your contractor or the travel agent immediately so they can investigate and take corrective action on the server side.
What information do I need to fill in when reporting a no-show?
The Report Guest No Show screen opens the camera automatically so you can take one or more photos to document that you arrived at the pick-up location. You can take multiple photos using the shutter button, switch to the front camera, or toggle the flash. You can also pick a photo from your gallery using the photo library button. After adding at least one photo, type any relevant remarks in the text field at the bottom of the screen and then tap the Send button to submit the report. The camera permission is required; the app will prompt you to grant it if it has not been given yet.
When is "Take Photo For Guest" used, and why would I need it?
The Take Photo For Guest option in the three-dot menu on each guest row lets you take a photo that is attached to that specific transfer. This is typically used to document the pick-up for record-keeping purposes, or to capture a photo of the guest for identification or service quality reasons as directed by your contractor. The screen works the same as the no-show screen: use the shutter button to take photos, the gallery button to select from your library, and tap "Send Photos" to upload them.
Should I set my location permission to "Allow While Using App" or "Always Allow"?
You should set it to "Always Allow" (or "Always" on iOS). The app tracks your location in the background so that guests and the contractor can see where you are even when your screen is off or when you are using another app. Setting it to "While Using" stops location updates as soon as you switch to another app or your screen locks, which means guests will see a stale location indicator. The app enables background location tracking automatically when you start a job and disables it when all jobs are done for the day.
The Destination screen shows multiple groups of guests — what are these?
Each group on the Destination screen represents a different drop-off location. Guests going to the same place are grouped together. You handle one group at a time: arrive at the drop-off, confirm the drop-off for that group, and then proceed to the next group. The transfer is only marked as fully complete once every group has been confirmed. The screen shows all groups clearly labelled with the destination name and the guests in each group.
There are tutorial screens in the app — what do they cover?
The app includes a one-time coach-mark walkthrough that runs the first time you open the app. It highlights the Home screen's Today's Job and Job Offers sections and the main navigation using example mock cards, so you understand the layout before your first real job. The walkthrough only appears once — there is no "Tutorial" menu to replay it later.
I scanned the guest's QR code but received an error — what does "Invalid QR Code" mean?
This error appears when the QR code you scanned does not match any of the jobs loaded for your current pick-up. The message shown is: "Invalid QR Code, please refer to user's app or the itinerary email for the correct QR Code." This usually means you scanned a QR code from a different job, a screenshot, or an old booking. Ask the guest to show you their current QR code from the Job Detail screen in their Rectrix Link app. If the job is marked as priority, use the "Mark Attendance" button instead, which does not require a QR scan.
The Pick-Up screen shows "All Attendance Taken" when I switch to the Pending filter — what does this mean?
This message appears when you switch to the Pending filter and every guest at that pick-up location has already had their attendance confirmed. It is a confirmation that there are no guests left to pick up at this stop. You can proceed to the Destination screen to start the drop-off phase.
How does location sharing work when I am between jobs?
When none of your jobs for the day have been started or attended, the app automatically disables background location sharing to save battery. As soon as you start a job (when startJobAt or attendanceAt is recorded for any transfer), background location is re-enabled. When all jobs are completed, background location is disabled again. This means your location only broadcasts to the platform when you are actively working.
The Job Offers screen has a date filter — how does it work?
Tap the blue date button at the top of the Job Offers screen to open the date picker. Once you select a specific date, a filter icon appears on the date button to show that filtering is active. Only job offers with a pick-up on or around that date will be shown. To remove the filter and see all pending offers, tap the date button again and select today, which resets the filter to the default state.
My home screen shows "No Job Offers" — does that mean my contractor has no work for me?
It means there are no pending (unanswered) job offers in the system addressed to you at this moment. Your contractor may have offers in preparation, or the offer may have already been accepted and moved to Today's Job. Pull down on the screen to refresh the list. If the section remains empty and you are expecting work, contact your contractor directly.
What happens after I tap "Proceed To Destination" at the bottom of the Pick-Up screen?
Tapping that button navigates you to the Destination screen for the current job group, passing all the group data through. The Destination screen then shows you the drop-off locations and guests, and you work through each drop-off group until the transfer is complete. You can return to the Pick-Up screen using the back arrow if needed, but attendance records already confirmed are preserved.
Will I be asked to confirm before completing a job?
No. Tapping "Completed Job" on the Destination screen immediately marks the transfer as complete. There is no confirmation dialog before this action. Make sure all drop-off groups have been confirmed before tapping — the transfer status cannot be reversed from within the app once it is marked complete.
Will I be asked to confirm before creating a billing?
No. Tapping Create Billing on the Billing Preview screen submits the billing immediately without a confirmation dialog. Review the preview carefully first, as submitted billings cannot be retracted from within the app.
Will I be asked to confirm before submitting payment proof?
Yes. After you attach your proof and tap the upload, a dialog asks "Are you sure you want to submit this payment proof?" Confirm it, then the Submit Proof button uploads the proof. Make sure the correct document is attached first.
Will I be asked to confirm before rejecting a rate offer?
Yes. When you tap Reject on a rate offer, a native platform alert appears with the title "Reject Offer" and the message: "After rejecting this offer, you will need to request for a new offer from the user." You can confirm the rejection or cancel and return to the rate details.
Will I be asked to confirm before accepting a priority job?
Yes. When you tap Accept on a priority job, a native platform alert with the title "Important" appears: "Please take note that priority job cannot be cancelled once accepted, are you sure you want to proceed?" Accept only if you are ready to commit — priority jobs cannot be cancelled through the app after acceptance.
Will I be asked to confirm before deleting a job offer?
Yes. Tapping Delete on a job offer opens a pre-delete check panel that loads the current deletion eligibility status for that offer. The panel shows a "Cancel" button (to go back without deleting) and a Delete button. The Delete button is disabled if the job cannot currently be deleted.
Will I be asked to confirm before logging out?
No. Tapping Log out at the bottom of Settings signs you out immediately and returns you to the login screen, with no confirmation prompt. Avoid logging out while you are on an active job, as signing out stops notifications from reaching you.
Will I be asked to confirm before deleting my account?
Yes. Tapping Delete Account under Account opens a bottom-sheet panel with a "Cancel" button and a Delete Account button. You are logged out immediately, but your data is kept for a 30-day recovery window during which you can reactivate by emailing us. After 30 days your personal information is obfuscated and can no longer be recovered.
What error messages might I see if the app cannot connect?
The app shows toast notifications for network and server errors. The most common messages are: "Connection Error" (no route to server), "Connection Timeout" (server did not respond in time), "Request Timeout" (the request took too long to send), "Response Timeout" (the server accepted the request but did not respond), "SSL Error" (certificate issue — usually a network proxy), and "Too many requests, please try again later" (rate limit). Wait a moment and retry the action, or check your network connection.
What happens if I delete a notification by swiping it?
Swiping a notification removes it immediately (swipe partway to reveal a bin icon, or swipe fully to dismiss). A "Notification deleted — tap to undo" toast appears, so if you removed it by mistake you can tap undo to bring it back. Jobs associated with that notification remain accessible via the Calendar and Offers tabs.